PawParlor LLC collaborates with several renowned logistics carriers, such as USPS, FedEx, and DHL, among others, to ensure the safe and timely delivery of the women’s clothing you purchase. We will automatically select the most suitable shipping method and carrier for you, taking into account factors like the weight, size of your order, and the delivery address, in an effort to provide you with high-quality and efficient logistics services.
2. Shipping Fees
The shipping cost will be calculated based on various factors, including your order amount, the weight of the goods, and the shipping distance. During the checkout process, the system will automatically display the corresponding details of the shipping fee, enabling you to clearly understand the amount you need to pay. Generally, if your order amount reaches [X] US dollars, we will offer free shipping service. The specific conditions for free shipping will be clearly stated on our website for your easy reference.
3. Shipping Time
Typically, we will complete the order processing and shipping within 1-3 working days after you place an order. Please note that weekends and statutory holidays are not considered working days. Once your order is shipped, the estimated shipping time is as follows according to your region:
Continental United States (excluding Hawaii, Alaska, and U.S. territories): The standard shipping time is 3-7 working days; the expedited shipping time is 1-3 working days, with an additional expedited fee required.
Hawaii, Alaska, and U.S. territories: The shipping time may be extended to 7-14 working days, depending on the local logistics and distribution situation.
It should be noted that the above shipping time is only an estimated period, and the actual delivery time may be delayed due to force majeure factors such as weather, traffic, and customs. PawParlor LLC will make every effort to coordinate with the carrier to ensure the prompt delivery of your package. However, we will not be held responsible for shipping delays caused by force majeure.
4. Order Tracking
Once your order is shipped, we will send you a shipping notification containing the order tracking number via email. You can log in to the official website of the corresponding carrier and enter the tracking number to query the real-time shipping status of your order. Additionally, you can also log in to the official website of PawParlor LLC, enter your order number and relevant information on the “Order Query” page to view the detailed logistics information of your order, including the shipping time, transportation route, and estimated delivery time of the package.
5. Customs and Duties
For international orders, please be aware that all import duties, taxes, and other related fees shall be borne by the recipient. PawParlor LLC will attempt to accurately fill in the product information and declared value when shipping; however, the final assessment and collection of customs duties will be carried out by the customs department of the destination country in accordance with local laws and regulations. To ensure the smooth customs clearance of your package, please provide accurate and detailed recipient information and address when placing an order, to avoid customs detention or delay due to inconsistent or incomplete information.
6. Shipping Restrictions and Special Circumstances
Certain special women’s clothing items or oversized, overweight items may be subject to shipping restrictions or require an additional special handling fee. If your order contains such items, our customer service staff will contact you prior to shipping to inform you of the relevant precautions and fee details. We will proceed with the shipment after you confirm and agree. In the event that your package is lost, damaged, or delayed during transportation due to force majeure or other unforeseeable reasons, we will actively assist you in communicating with the carrier and handling the claim matters. However, the final liability for compensation will be borne by the carrier in accordance with its relevant regulations and insurance clauses.
7. Address Change and Reshipment
If you need to change the recipient’s address before the order is shipped, please contact our customer service staff as soon as possible. We will do our utmost to modify the address information for you. However, if the package has been shipped, we may not be able to guarantee a successful address change. In such cases, you may choose to wait for the package to be returned and then request reshipment, but you may need to pay an additional shipping fee. If the package is returned due to an incorrect recipient address or undeliverable reasons, we will contact you upon receiving the returned package to confirm the new recipient address or other handling methods. You will be required to pay the corresponding reshipment fee for reshipment.
8. Contact Information
If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to contact us:
Company Name: PawParlor LLC
Phone: 5716360123
Email: hannah@pawparlor.tech
Company Address: 2364 Robinwood Ave Apt A, Toledo, OH 43620-1064
